Supplemental Materials

Coaching & Developing People

Module #2 Tips on Counselling

Module #6 Activity: The Case of Motivating Mike Moran

Module #8 Workshop: Negotiations Role Play #1

Module #8 Workshop: Negotiations Role Play #2

Article – Informal Incidental Learning

Continuous Improvement Processes

Module #1 Workshop: Selecting Your Project – a Worksheet

Module #2 Activity: Deming/Juran-a Comparison

Module #2 Activity: The Impact of Right the First Time

Module #2 Workshop: Direct vs Hidden Cost

Module #2 Workshop: Failures Typically Cost 30% of Revenue

Module #2 Workshop: The Internal Customer Chain

Module #2 Workshop: What Would We Not Pay For

Module #6 Activity: Explaining Lean

Module #6 Activity: System Analysis

Module #6 Activity: Tic-Tac-Toe

Module #7 Activity: Finding Your Bottleneck

Module #7 Activity: Product Cycle Diagram

Module #7 Activity: Develop a Simple Four Stage Manufacturing Process

Developing Effective Teams

Module #1 Activity: Characteristics of Leaders

Module #1 Activity: How do You Feel About Yourself as a Player on the Management Team

Module #1 Activity: How Tight to Hold the Reins

Module #1 Activity: Leadership Styles

Module #1 Activity: On Vacation

Module #1 Activity: Role Play – Insurance Company

Module #1 Activity: Role Play – New Truck

Module #1 Activity: Team Reorganization

Module #1 Activity: What to Do Next

Module #1 Case Study – Boeing Aerospace Company

Module #1 Notes: Values in Vision

Module #2 Activity: Wilderness Survival

Module #5 Activity: Team Effectiveness

Module #6 Activity: Cause/Effect Exercise

Module #6 Activity: How Many Squares?

Module #6 Activity: Sony Walkman Case

Module #7 Activity: Conflict Management

Module #7 Workshop: Personality Types

Module #8 Activity: Designing Your Main Point

Module #8 Activity: Developing Support for Innovative Solutions

Module #8 Activity: Selling Your Ideas

Module #8 Activity: Team Communicating – Bringing it all Together

Supervisory Skills for Business and Industry

Module #1 Activity: Introductions to the Group

Module #1 Workshop: Discuss Your Role with Your Supervisor

Module #2 Activity: Defining My Responsibilities

Module #3 Activity: Characteristics of a Supervisor

Module #3 Activity: Exploring Your Budget Responsibilities

Module #3 Activity: Worksheets for Setting Expectations with Customers

Module #3 Workshop: Skills of an Effective Supervisor

Module #7 Power Point

Module #7 Activity: Extra Interview Practice

Module #7 Activity: Letter to Unsuccessful Applicant

Module #7 Activity: Open and Closed Questions

Module #7 Activity: The Types of Interviews I Do

Module #8 Power Point

Module #8 Activity: Memo Writing

Module #9 Power Point

Module #10 Power Point

The Business of Tomorrow

Module #1 Power Point

Module #2 Power Point

Module #3 Power Point

Module #4 Power Point

Module #6 Power Point

Module #8 Power Point

Module #9 Power Point