Supervisory Skills for Business and Industry

Course Description

The successful supervisor needs a solid knowledge base, a wide range of specialized skills and the capacity to keep current. The various roles you are called upon to play require clear understanding of the organization and clear thinking about the tasks.

You must communicate effectively, handle customer relations, measure and report work appropriately and ensure compliance with complex government legislation. This course will help you develop these skills and give you an awareness of the multi-faceted approach to leadership demanded in the modern business environment.

Module #1 – Roles of the Supervisor within Management

  • Provide answers to questions about this program and course related to professional development.
  • Discuss the nature of the manufacturing industry.
  • Compare various roles within the industry.
  • Explore supervisory relationships within an organization.
  • List those areas of supervision where development opportunities exist in order to identify the knowledge and skills to be developed for each opportunity.

Module #2 – The Design of your Organization

  • Explore what businesses and markets exist in order to determine how companies are positioned.
  • Describe the various stakeholders and the ways that an organization relates and communicates with each stakeholder.
  • Describe the levels in a well structured organization and the difference between the type of work done at each level.
  • Explain the flow of information (decisions, actions, results and feedback) that create communication loops in any system.
  • Describe the nature of the terms authority, responsibility and accountability.

Module #3 – Continuous Tasks of the Supervisor

  • Assess what tasks form the routine of my work and what skills and personal characteristics are necessary to be most effective.
  • Explain the nature of ‘internal’ and ‘external’ customers in order to examine the flow of products and/or services horizontally through a department in order to identify who are internal customers and who sees the unit as their internal customer, i.e. who are the internal suppliers.
  • Describe the supervisor’s role in maintaining records and reporting results on different process variables in a department.
  • Explain the supervisor’s role in the development of budgets, effecting cost controls and the reporting of results.

Module #4 – Recruitment and Retention

  • Explain the importance of successful Recruitment and Retention programs.
  • Describe the elements of a valid recruitment program and the potential roles that supervisors may play in the program.
  • Explain the key elements of employee job satisfaction /dissatisfaction in order to explore the influences that a supervisor can have on these elements.
  • List those areas of supervision where I want to develop better knowledge and stronger skills to support retention of valuable employees.

Module #5 – Problem Solving

  • Describe the value and need for a structured problem solving approach when thinking through a complex problem or considering a complex opportunity.
  • Use the steps in a problem solving methodology that employs divergent and convergent thinking in order to progress through a series of steps in a systematic manner.
  • Apply problem solving skills and opportunity identification through the practice of a systematic approach, applied to a ‘real’ situation.

Module #6 – Working as a Productive Unit

  • Describe the components that make up a sustainable system.
  • Evaluate how productivity is related to the system model and how to monitor and measure productivity.
  • Explain the key concepts, and the terms used, when doing an analysis of a process flow.
  • Evaluate the different types and levels of Planning, in theory and in an organization, including the role and function of Production Control.

Module #7 – The Lines of Communication #1 – Verbal

  • Examine the nature of the flow of communications in an organization.
  • Practice the basic skills of active listening.
  • Demonstrate effective presentation skills.

Module #8 – The Lines of Communication #2 – Written

  • Writing a well crafted, sample message for a specific communication piece.
  • Explain the requirements and expectations in an organization regarding appropriate e-mail behaviour and management.

Module #9 – Critical Legislation for the Supervisor

  • Describe the range of Provincial and Federal legislation that impacts the manufacturing business.
  • Assess the key Federal and Provincial legislation that directly impacts the responsibilities of a supervisor.
  • Access useful reference material with respect to key legislation.

Module #10 – Finding the Facts

  • Explain the interrelationships between legislative requirements, collective agreements and company policies.
  • Access useful reference material and resources with respect to key legislation and company-specific policy that directly affects my job.