This course will provide the knowledge of how people in teams function and how teams evolve. It will develop in the participants, both the understanding of their own strengths and weaknesses and the skills for team building and facilitating your group. Particular attention will be paid to the questions of when to use a team, how to manage meetings and how to conduct group problem solving sessions.
Module #1 – Introduction to Leading Teams
- Explain the nature of leading teams including the skills and characteristics of an effective team leader.
- Explain the nature of power and the dynamics of different sources of power within a team.
- Analyze a situation in order to apply the appropriate leadership response using the DIRECTING – FACILITATING model and checklist.
Module #2 – Building Teams: The Basic Model
- Describe the different types of teams, what they need to function effectively and some of the myths surrounding teams.
- Describe the five options for decision making including when to use which option.
- Evaluate the process of team development using the TASK-TRUST model, looking at a specific team within an organization.
Module #3 – The Dynamics within Teams
- Describe the behaviours exhibited by individuals in groups (tasks, trust and dysfunctional).
- Explain the needs of the individual when they begin to function as a team member.
- Explain the skills required to function as a team at each of the four levels of development.
Module #4 – Your Style Preference
- This module is different from all the others. For this session, we have purchased a commercial instrument that will help each of you understand more about your preferred style of thinking and your profile of strengths over four different styles. It is introduced as part of this course because it is important to recognize the different thinking styles within a team. When a group of people get together to think about a problem, you can be certain that there will be different thinking styles in the room. This factor can be a powerful aid to solving the problem and building the team or it can lead to frustration and conflict. Knowing your own thinking style is a good place to start.
Module #5 – Contracting: Internal and External
- Describe the components and the process to create the necessary contracts for a team.
- Develop a Responsibility Chart for a team.
Module #6 – Problem Solving and Facilitating Tools
- Discuss the nature of how we think and the different types of thinking used in a team.
- Practice problem solving skill, utilizing a structured step-wise method.
- Discuss the role of the facilitator and the impact they have on a team.
Module #7 – The Group Climate: Handling the Storms
- Explain the nine factors that impact the workplace climate including how to manage these factors on the job.
- Describe the five different positions that could be taken in a conflict situation.
- Practice being assertive in communication situations while not being aggressive.
- Examine the nature of anger from a personal standpoint in order to manage angry behaviour in others.
Module #8 – The Team within the Organization
- Discuss the nature of the internal customers including techniques for building solid customer relations.
- Explain the issues around how teams communicate including how to enhance the communication channels.
- Describe the methods used to cost justify expenditures in order to make a business case for the plans developed by a team.
Module #9 – Managing Time
- Describe time wasters in order to plan ways to deal with them.
- Explain the factors of importance and urgency with regards to the tasks to do and how to prioritize them.
- Conduct a successful meeting.
Module #10 – Applications, Evaluations and Celebrations
- Apply the knowledge and skills of team work to work and personal situations.
- Explain the need for both evaluation and celebration in order to utilize them in work and personal situations.