The coaching and developing of people, in order to encourage their highest performance and ongoing learning, is a crucial component in today’s work world. The roles of a coach and a facilitator require new skills to enhance the capabilities of their employees and to bring the best possible environment to the workplace. The skills of communication, coaching, delegation, motivation and dealing with conflict will be developed, together with an understanding of adult learning.
Module #1 – Coaching and Communication Skills
- Explain the components in the circular model of two-person communications.
- Identify the barriers to communication in the workplace.
- Explain the role of the supervisor in order to develop the tools for giving and getting feedback.
- Describe personal disclosure as it relates to the supervisor’s role.
- Explain the nature of both assertiveness and verbal aggression including how to be assertive but not aggressive.
Module #2 – The Coaching Model: Tools and Techniques
- Explain the role of a coach (both in sports and in the workplace) and consider the skills required to coach others.
- Describe the 4-phase coaching model including the key skills employed at each stage.
Module #3 – Leadership – Two Views
- Explain the four-part model of Situational Leadership.
- Apply the techniques of Situational Leadership to various situations.
- Explain the Kouzes and Posner approach to leadership and how they may influence personal leadership style.
Module #4 – Empowerment
- Explain the relationship between ‘skills’ and ‘challenge’ and the set of emotions associated with different combinations.
- Describe the model known as ‘ego states’ – Parent, Adult and Child – in order to identify when an individual is acting from each of those states.
- Examine the work culture and assess it for Adult – Adult relationships.
- Explain the relationship between empowerment and accountability.
Module #5 – Delegation
- Explain the principles of effective delegation including why it is a necessary skill for all managers.
- Examine a personal and organizational situation with regards to delegation processes.
- Explore options to improve the delegation process where possible.
Module #6 – Motivation
- Explain the factors that drive behaviours, particularly those clustered under the heading of “motivation”.
- Explain the hierarchical model of Maslow’s approach to motivation and how to use it in a coaching situation.
Module #7 – Performance Management
- Explain the positive and negative dynamics of performance reviews.
- Describe the three phases of an effective performance review process.
- Describe how to align performance review expectations.
- Conduct a performance review interview.
Module #8 – Conflict Resolution
- Explain constructive and destructive nature of interpersonal conflict in the workplace.
- Evaluate the five (5) conflict positions in order to explain the appropriate circumstances where each could be useful.
- Develop the skills necessary to be assertive when dealing with a variety of difficult personality types.
- Explain the nature of anger in order how to best manage the emotion in myself and when faced with anger in others.
- Describe the key elements to a successful negotiation.
Module #9 – Learning in the Workplace
- Identify examples of training and learning initiatives in the workplace.
- Describe the various aims/purposes of learning.
- Assess the unique characteristics of learning in the workplace setting.
- Describe the various opportunities to facilitate learning.
- Describe situations or factors in the workplace that inhibit and promote learning.
- Compare the training and development roles in various organizations.
- Build strategies to develop an effective work team.
Module #10 – Applications and Skill Building
- Complete a systematic review of the nine (9) modules in this course.
- Assess personal coaching skills required for further development.
- Plan a personal schedule for developing the selected coaching skills, including obtaining feedback.
- Practice the selected coaching skills.